What is the first phase of the CID model?

The first phase of the Crisis Intervention and De-escalation (CID) model is to make first contact. This phase is crucial because it sets the tone for the interaction between the police officer and the individual in crisis. Making first contact involves approaching the person in a calm and non-threatening manner, which can help in building rapport and establishing a level of trust. This initial engagement is essential for effective communication and can greatly influence the outcome of the situation.

By focusing on establishing first contact, officers can assess the demeanor and emotional state of the individual, gather important information, and begin the process of de-escalation. This phase lays the groundwork for the subsequent phases of the CID model, where collaboration and resolution strategies will be employed. Understanding the importance of this first step is vital for anyone in law enforcement as it equips them to handle crises more effectively.